Toyota of Cleveland dealership customer reviews

cookie25 17 May 2018

Very patient with selection, trade-in process, no pressure to buy. Listened to features we wanted and found the right car for us. Everyone we came in contact with was welcoming. We came in contact with several employees whose names I don't recall, all were very friendly. Juan Carlos Lopez was our s...alesman and he was outstanding. Would definitely request him again. Show more

5 rate

Joyceb78 17 May 2018

Big "D" was very friendly and was very honest when we had purchase our Toyota. I would recommend for anyone to see him when they are interested in buying a new vehicle.

5 rate

M&M219 17 May 2018

Absolutely love it when you can buy a car and not feel pressured by sales team. Demetrius, our salesman, did a great job of answering our questions without trying to pressure us into anything. He worked with us in a very professional manner. In addition, all others that we interacted with treate...d us the same. Having visited another Toyota dealership, prior to coming to Toyota of Cleveland, I am really glad that we waited before purchasing. Show more

5 rate

cookie25 16 May 2018

Very patient with selection, trade-in process, no pressure to buy. Listened to features we wanted and found the right car for us. Everyone we came in contact with was welcoming. We came in contact with several employees whose names I don't recall, all were very friendly. Juan Carlos Lopez was... our salesman and he was outstanding. Would definitely request him again. Show more

5 rate

Joyceb78 16 May 2018

Big "D" was very friendly and was very honest when we had purchase our Toyota. I would recommend for anyone to see him when they are interested in buying a new vehicle.

5 rate

M&M219 16 May 2018

Absolutely love it when you can buy a car and not feel pressured by sales team. Demetrius, our salesman, did a great job of answering our questions without trying to pressure us into anything. He worked with us in a very professional manner. In addition, all others that we interacted with treate...d us the same. Having visited another Toyota dealership, prior to coming to Toyota of Cleveland, I am really glad that we waited before purchasing. Show more

5 rate

Petrk 16 May 2018

We want to say a big thank you to all the staff especially Stockton and Alfred. Everyone at the dealership was so welcoming and helpful. We bought a highlander and it was the best dealer experience we've had. I like to ask a lot of questions and sometimes people get annoyed but Stockton and Alfred l...istened and answered all of my questions genuinely without hesitation! Big xxxxx! We felt extremely comfortable with the whole process from start to finish. Will be recommending to friends and family! Show more

5 rate

Davidk 15 May 2018

I have bought many cars in my time , being from Georgia usually go twards Atlanta.I had said I was interested in a car in Tennessee . I got a call first thing Monday from Brystal to see if I was still interested in coming to see it I said yes and we set a time .I took a chance and headed to Tennesse...e. I was greeted by Taylor and a young lady ( forgot her name) he was training her. He showed my the car then , went to work helping me get the numbers right. I told him what I needed the payment to be and he went above and beyond to help me get there. Never once did I feel pressured , they even held it till I could go back to Georgia for some papers even as several others were asking about it. Then I also had a good experience with Alfred in finance . He was very professional and explained everything completely . Finally as we were leaving Taylor noticed that there was a headlight out . He said to come back my next day off and he would replace both for me no charge . I really didn’t feel pressured at any time and they were always asking if I needed anything. I would tell anyone who is looking to give these guys a chance . I defiantly will go back to Toyota of Cleveland for my next purchase and tell everyone how good the experience was. Show more

5 rate

Petrk 15 May 2018

We want to say a big thank you to all the staff especially Stockton and Alfred. Everyone at the dealership was so welcoming and helpful. We bought a highlander and it was the best dealer experience we've had. I like to ask a lot of questions and sometimes people get annoyed but Stockton and Alfr...ed listened and answered all of my questions genuinely without hesitation! Big xxxxx! We felt extremely comfortable with the whole process from start to finish. Will be recommending to friends and family! Show more

5 rate

Davidk 15 May 2018

I have bought many cars in my time , being from Georgia usually go twards Atlanta.I had said I was interested in a car in Tennessee . I got a call first thing Monday from Brystal to see if I was still interested in coming to see it I said yes and we set a time .I took a chance and headed to Tennesse...e. I was greeted by Taylor and a young lady ( forgot her name) he was training her. He showed my the car then , went to work helping me get the numbers right. I told him what I needed the payment to be and he went above and beyond to help me get there. Never once did I feel pressured , they even held it till I could go back to Georgia for some papers even as several others were asking about it. Then I also had a good experience with Alfred in finance . He was very professional and explained everything completely . Finally as we were leaving Taylor noticed that there was a headlight out . He said to come back my next day off and he would replace both for me no charge . I really didn???t feel pressured at any time and they were always asking if I needed anything. I would tell anyone who is looking to give these guys a chance . I defiantly will go back to Toyota of Cleveland for my next purchase and tell everyone how good the experience was. Show more

5 rate

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